What is your policy on returns of custom designs?

Administrator's picture

We will work with you during the development phase of your custom project to make sure it is exactly what you want, however to be clear - there is no returns of custom designs or of 'stock' pedals with modifications you have ordered. The sole exception to this is where is allowed for under EU regulations covering 'fitness of purpose'. More positively - while PSS is a business, our goal is to make cool stuff that helps people create good music. We regularly turn away customers that we think could be better helped somewhere else, or if there is something already existing on the market that might better suit them. Because of this 'sales' policy, we can almost 100% guarantee you will be very happy with what we make for you.