Prophecysound Warranty Information

WARRANTY INFORMATION

CORE WARRANTY INFORMATION

Prophecysound Systems Pty Ltd warrants to the original purchaser that the product shall be free from defects in material and workmanship for one (1) year from the date of purchase. If a defect covered by this warranty is discovered during this warranty period, Prophecysound Systems will repair or replace the defective product, free of charge. The warranty does not cover normal wear and tear to pedal cosmetics or finish. The date of purchase will be based on customer-submitted receipts, otherwise date of manufacturing will be used to determine the warranty period. The customer is responsible for return shipping and insurance costs, or we can at our discretion work with you to resolve the situation with a technician in your local area. If you believe you need warranty service, please contact us as there may be a simple solution to your problem. Products sent back to us without a return authorisation (RA) will be returned to the sender without repair at the sender’s expense. Contact us via email support@prophecysound.com for warranty or support issues.

WARRANTY EXCLUSIONS

This warranty only applies to defective materials or workmanship discovered during using normal use of the product. The warranty does not apply:

  • if an incorrect power supply is connected to the product
  • if the product is opened, modified or tampered with
  • if the product is damaged by negligence, an accident, unreasonable use, liquids, lightning or natural disasters, or during shipping
  • if the product’s serial number is altered, defaced or removed

WARRANTY LIABILITY LIMITS

The owner or user of the product assumes complete responsibility for injury, death and/or damages relating to the operation of the product; Prophecysound Systems Pty Ltd assumes no responsibility for injury, death or damages related to operation of the product whatsoever. Prophecysound Systems Pty Ltd will also not be held liable to the owner, user or any third party for damages that may result from the failure of the product, these damages including but not being limited to: damage to other equipment, financial losses, injuries to others, or other incidental or consequential damages arising from the use, or inability to use, the product.

Some countries do not allow limitations on how long an implied warranty lasts, or do not allow exclusions of consequential or incidental damages, so the above limitations might not apply to you; the scope of this warranty is subject to the local laws of your country.

Use of the product when purchased means unconditional acceptance of the warranty terms.

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